We offer a pre-order option to ensure that you can secure your desired items without the risk of them going out of stock. The production process typically takes 7–14 days. However, we recommend allowing up to 21 days for secure delivery, as our products are not manufactured in South Africa. This additional time accounts for shipping and any unforeseen delays that may arise during transit.

Delivery Time & Process: 

Please note that your order will take 7-12 working days once packed till arrival. Deliveries to outlying or regional areas may take up to 14 working days depending on where. 

Once you place an order you will receive an email that your order has been confirmed & received. We will then send you another email once your order has been packed & is ready to ship. This will contain tracking info for your benefit & self tracking. 

Please note we do not deliver on weekends.

Your delivery will be picked up & arrive during the working week - Monday to Friday. 

FEDEX Express/Drop-shipping:

We are excited to introduce a new delivery option! For certain products, we now offer a direct shipment from the warehouse straight to your doorstep. This process is similar to dropshipping, meaning your order will be shipped directly from our supplier, bypassing our local stock. Please note that this is a separate process from our standard local free shipping, and additional shipping fees may apply depending on the product and location. This new option allows us to provide a wider range of items with faster shipping times directly from our partners.

R300 

Tracking: 

You will then receive an SMS/Email with your tracking number once your order has been packed. You will then receive a second sms on the morning of your order's arrival. All orders are fulfilled by Aramex. 

Please email us at info@solosanctuary.store for any queries and concerns & we'll assist you accordingly. 

Costs:  

ARAMEX : R99 (standard delivery 3-5 days)

THE COURIER GUY : R150 (overnight & rates may change depending on location, this will be communicated through email) 

FEDEX EXPRESS: R300 (International warehouse to your doorstep)

We hope that you will be fully satisfied with your order.

However, if for any reason you are not completely satisfied, please notify us within 7 days of your receipt of goods. This applies to all the below. 

Please send a picture, your order number and an explanation of your request to: salesinfo@solo-sanctuary.com

We unfortunately do not do refunds unless communicated otherwise due to product implications.

Exchanges are allowed only under customers expense to ship back to our warehouse, or drop off. Note expenses for exchanges rely solely on customers from drop off to send offs.

This applies within 7 days of delivery.

Delivery Exchange Address ;

1767 Francolin Road

Eikenhof

Johannesburg

1872

(+27) 71 355 8862

Once received, it will be examined and communication will be made regarding when the exchange will be available for collection.

All queries & questions can be sent to

• info@solosanctuary.store

• solosanctuaryboutique@gmail.com